In addition to the personalized training for Service Managers, Writers & Technicians your Team might benefit from a custom designed workshop or seminar. Available as an on-site or remote solution we can tailor a program that is unique to your situation utilizing the latest in technology and resources.

WEBSITE AUDITS & DIGITAL ASSESSMENTS

Our core service includes weekly processing of warranty claims. We review and correct coding and prepare claims for DCS. Warranty schedules and credit memos are reviewed. The critical areas of Audits and Aged/Outstanding Claims are also addressed. Individualized training is an additional component and can be tailored to the specific needs of your dealership.

WARRANTY PROCESSING & TRAINING

FIXED OPERATIONS WORKSHOPS & SEMINARS

FIXED OPERATIONS REVIEW 

We start with a customized, detailed review of your operations including but not limited to: All pages of your operating report related to Fixed Ops, Warranty, CP and Internal ROs for sales activity, Gross Profit margins, related receivable schedules and business processes.

Services

Tel: +1.508.764.4213

PO Box 650, Sturbridge, MA 01566

While our core services involve processes and procedures after the sale, we also offer valuable coaching services related to Customer Retention, Digital Marketing and Website management. The majority of customer interaction starts with a website visit and obtaining new customers is always challenging. We can assist by integrating best practice models that will make your on-line presence more effective while creating more opportunities for customer engagement..

MYSTERY SHOP SERVICES

A comprehensive mystery shop can be a critical element in planning process improvement. We utilize phone shopping techniques to ascertain employee skills as well as on-line process mapping to highlight areas in need of adjustment.

Horseless Carriage Dealer Service